FAQs

About Movemint

What is Movemint?

Movemint is a platform designed for athletic events, simplifying the management of event registrations, communication, and results for organizers. It offers features such as waiver signing, donation and merchandise support, volunteer management, and a robust email marketing tool that allows unlimited emails at no cost.

What kind of events does Movemint support?

Movemint supports a wide range of athletic events, including running races, bike races, walk-a-thons, gran fondos, group rides, fundraisers, and more, accommodating events with participants ranging from 10 to over 10,000.

Does Movemint support free and paid events?

Yes, when creating an event on Movemint, organizers can create multiple categories (e.g., 10k, kids race), assigning a price to each or leaving it blank for free categories. To learn more about free and paid events on Movemint, see Events

How much does Movemint cost?

Movemint is free for event organizers, generating revenue through a low processing fee added to paid checkouts. To learn more about pricing, see Pricing

Can Movemint help me set up my event?

Yes, Movemint offers assistance with event setup. Contact us at [e-mail]

Can I collect donations with Movemint?

Yes, during event creation or editing, organizers can set up donations, adding multiple organizations. Participants are prompted to select a donation amount during checkout but can opt out. This opt-out approach encourages more donations.

Does Movemint collect and remit sales tax?

Yes, Movemint collects and remits sales tax for all events by default.

To learn more about Movemint sales tax policies, see Sales tax policies

Can I manage volunteers on Movemint?

Yes, organizers can create multiple volunteer categories, assigning names, descriptions, and volunteer limits to each (e.g., 3 people at the registration tent from 9 am to noon).

How does Movemint work with timers?

Timers can export participant data from Movemint into their scoring software. A beta integration is available to automatically sync participant data with RaceDay Scoring.

Movemint Features

How do I upload results?

To upload results:

1. Navigate to the Results tab on your event admin page and select "Manage Results."

2. In the "Upload New Results" section, name your result (e.g., the race name) and select your CSV file.

3. Ensure the CSV's first row contains column headers (e.g., first_name, last_name) for proper mapping. Include time and bib (if applicable) for each participant.

4. Identify participants by either:

   • Providing a movemint_confirmation_code (available by exporting participant data).

   • Including first_name, last_name, gender (female, male, non-binary, or blank if unknown), and age. Alternatively, use a dob column formatted as YYYY-MM-DD.

Movemint uses each finisher's age and gender to assign them to the appropriate age group category. By default, categories are divided by gender (men, women, non-binary) and age groups (1-14, 15-19, 20-24, etc., up to 80+).

Each results file should correspond to a single event (e.g., 5k). For multiple sub-events, upload separate results files for each (e.g., one for 5k, another for 10k).

For events with multiple heats or a wide range of finishers, use the "Reupload Results" feature to maintain the results name and links while updating data.

Movemint provides helpful messages if there are issues parsing the results data.

An example CSV is available to ensure correct formatting.

To learn more about uploading results, see our how-to video here.

How do virtual events work?

In virtual events, organizers select a date range and desired Strava segments. Participants complete these segments, and Movemint generates leaderboards for best efforts (lowest time) and most efforts. Multiple segments and sport types can be combined.

Virtual events are currently in beta.

Can I add other admins?

Yes, organizers can add multiple event admins, including timers, charity partners, or team members.

Can I send donations directly to my donation partners?

Yes, organizers can assign a payment account to each donation category, directing funds to the respective organization. Charity partners added as admins can input their bank information into a payment account.

Can I ask custom questions during registration?

Yes, organizers can include multiple custom questions, allowing participants to provide free-form answers or select from predefined options. To learn more about custom questions during registration, see Editing your event

Can I sell merchandise?

Yes, Movemint supports merchandise sales, such as t-shirts and hoodies. Merchandise can be configured with single or multiple options (e.g., sizes).

How do payouts work?

Movemint uses Stripe for payment processing and payouts. After creating the first event, organizers are directed to Stripe to set up payouts, which can be configured to a bank account, card, etc. By default, registration fees are paid out every other day.

How do emails work?

Upon creating an event, organizers gain access to Movemint's email marketing tool, allowing unlimited emails for free. Emails can be sent immediately or scheduled, targeting current participants or specific audiences (e.g., previous year's participants not yet registered).

How do waivers work?

During registration, participants must agree to Movemint's default waiver. Organizers can add their own waiver, requiring participants to agree to both.

How do Strava course maps work?

Movemint integrates with Strava, allowing organizers to attach Strava routes as course maps. After event creation, organizers can connect their Strava account, import routes, and attach them to the event. Participants can then access these routes for training and navigation. To learn more about our Strava integration for organizers, see Strava integration: Organizers

Can I import existing customer and event data?

Yes, Movemint assists with importing existing customer and event

Can I allow athletes to transfers their registration to another athlete?

Yes you can. Learn more about how to open up permissions for participants in your event to transfer their registration to another athlete at our video here.