Refund

Refund participants

Want to refund participants partially or fully for your event? Organizers can issue refunds to participants in Event CRM on Movemint.

Before You Refund: Important Notes to Consider

• Identify the list of participants to refund (if more than one).

• See if any participants want to explore other options:

  • Defer their registration

  • Credits

  • Transfer their registration, or

  • Change to another sub-event within the event or another event that you organize.

• Add funds to your Payment Account on Movemint (if needed).

• Communicate refunding process.

How to add funds to your Payment Account

1. Log into Stripe with your email connected to your Movemint account.

2. Head to Balances.

3. Click on the Add to Balances button to add funds.

4. Select the Refunds & Disputes option.

5. Set the amount for funds to be added.

6. Add funds via Wire Transfer or ACH Credit.

How to Issue Refunds

1. Go to Event CRM under the Participants tab in Event Admin.

2. Search for the participant to issue the refund by name, confirmation number, etc.

3. Click on the three dots on the far right hand side of the table.

4. Select the Refund option.

5. Input the amount to refund to the participants. Organizers can input any amount (partial, gross, or more).

6. Confirm by clicking the Issue Refund button.