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  • Before You Refund: Important Notes to Consider
  • How to Issue Refunds
  1. Events
  2. Participants
  3. Event CRM

Refund

Refund participants

PreviousExport Participant DataNextResend Confirmation Email

Last updated 3 days ago

Want to refund participants partially or fully for your event? Organizers can issue refunds to participants in Event CRM on Movemint.

Before You Refund: Important Notes to Consider

  • Identify the list of participants to refund (if more than one).

  • See if any participants want to explore other options:

    • their registration

    • , or

    • within the event or another event that you organize.

  • Add funds to your on Movemint (if needed).

  • Communicate refunding process.

How to add funds to your Payment Account

  1. Log into Stripe with your email connected to your Movemint account.

  2. Head to Balances.

  3. Click on the Add to Balances button to add funds.

How to Issue Refunds

  1. Go to Event CRM under the Participants tab in Event Admin.

  2. Search for the participant to issue the refund by name, confirmation number, etc.

  3. Click on the three dots on the far right hand side of the table.

  4. Select the Refund option.

  5. Confirm by clicking the Issue Refund button.

Input the amount to refund to the participants. Organizers can input any amount (partial, gross, or more).

Defer
Transfer their registration
Change to another sub-event
Credits
Payment Account