Refund

Refund participants

Want to refund participants partially or fully for your event? Organizers can issue refunds for registrations and/or merchandise to participants in their CRM on Movemint.

Example Refund Participant for the Marin Mile

Before You Refund: Important Notes to Consider

• Identify the list of participants to refund (if more than one).

• See if any participants want to explore other options:

  • Defer their registration

  • Credits

  • Transfer their registration, or

  • Change to another sub-event within the event or another event that you organize.

• Add funds to your Payment Account on Movemint (if needed).

• Communicate refunding process.

How to add funds to your Payment Account

1. Log into Stripe with your email connected to your Movemint account.

2. Head to Balances.

3. Click on the Add to Balances button to add funds.

4. Select the Refunds & Disputes option.

5. Set the amount for funds to be added.

6. Add funds via Wire Transfer or ACH Credit.

How to Issue a Refund

1

Search for the participant in the CRM to issue the refund by name, confirmation number, etc.

2

Select the Refund option among Entity Actions by clicking on the three dots on the far right hand side of the table.

3

Input the amount and/or select the merchandise order to refund. The maximum amount is the "Amount remaining to refund."

4

Issue the refund by clicking the Process Refund button.