Refund a Participant

Items to consider and how to issue full and partial refunds

Want to refund participants partially or fully for your event? Organizers can issue refunds for registrations and/or merchandise to participants in their CRM on Movemint.

Before You Refund: Important Notes to Consider

• Identify the list of participants to refund (if more than one).

• See if any participants want to explore other options:

  • Defer their registration

  • Credits

  • Transfer their registration, or

  • Change to another sub-event within the event or another event that you organize.

• Add funds to your Payment Account on Movemint (if needed).

• Communicate refunding process.

Note: When refunding participants through Movemint, only the registration or merchandise amount can be refunded. Sales and service fees are non-refundable.

How to add funds to your Payment Account

If there is insufficient funds due to sales being paid out, here are some steps to create/add to a payment account balance.

1. Log into Stripe with your email connected to your Movemint account.

2. Head to Balances.

3. Click on the Add to Balances button to add funds.

4. Select the Refunds & Disputes option.

5. Set the amount for funds to be added.

6. Add funds via Wire Transfer or ACH Credit.

How to Issue a Refund

Note: There must be sufficient funds in order to issue a refund. If there is no available balance in the Payment Account for the event, see above on how to add funds.

1

Search for the participant in the CRM to issue the refund by name, confirmation number, etc.

2

Select the Refund option among Entity Actions by clicking on the three dots on the far right hand side of the table.

3

Input the amount and/or select the merchandise order to refund. The maximum amount is the "Amount remaining to refund."

Example Refund Participant for the Marin Mile

4

Issue the refund by clicking the Process Refund button.